Return Policy:

To initiate a return, please call us at 360-752-1668 or email support@spookshop.com.

• You have 10 days from receipt of item to initiate a return or exchange.
• All returns must have a Return Authorization number, or will be subject to a minimum 20% or $10 restocking fee (whichever is higher).
• Please include a copy of your invoice in the return shipment and clearly write your Return Authorization number on it or on the outside of the box.
• We must receive item(s) within 10 business days of initiating Return Authorization.
• Returns must include all items in original packaging and in new (unused, with no signs of wear or odor) condition or the refund will not be granted.
• Special Order items, mascot costumes, sale and clearance items, or items ordered in bulk (over 10 of any one item) are not refundable.
• We recommend using tracking information/delivery confirmation to assure that we can verify receipt of your package.
• Items damaged during return shipping will not be credited.
• Shipping is not refundable.

• NONE - If placed on SpookShop.com with no promotion, including shipping specials
• 10% or $10 - Whichever is higher, if placed on SpookShop.com using a promotion (including coupons) or shipping special.
• 10% or $5 - Whichever is higher, if placed on Amazon.com
• 15% - If more than 4 of one item are returned
• 20% or $10 - Whichever is higher, for unauthorized returns or refused packages

• CDs, Video tapes or other electronic media
• Stockings, lingerie, and undergarments
• Masks and eyemasks
• Fangs, teeth, grillz or any other items inserted into the mouth
• Makeup and prosthetics, including liquid latex, fake blood, barrier spray and other cosmetics
• Wigs, beards, eyelashes or other artificial hair
• Contact lenses

• An incorrect shipping address was provided
• Item shows signs of wear or is returned with body odor, perfume, tobacco odors or pet hair.

We reserve the right to deny any refunds or exchanges that do not meet our criteria, including unauthorized returns.