SHIPPING & RETURNS
We want every sale to be cherished upon arrival.
That being said, sometimes an item will arrive and it doesn't meet your expectation. Please contact us, and we will do our best to make you happy.
We ship mainly using USPS and UPS.
USPS works best for most smaller items.
UPS is better for larger items, including props.
Shipping rates are determined by weight and volume of the item.
Takes 5 to 30 days to receive
Customs Fees are YOUR responsibility, we have NO control over these fees
RETURN & EXCHANGE POLICY
Shipping is NEVER refundable
Makeup, Fangs, Appliances, Wigs and Masks are NOT refundable
Costumes ARE refundable with a 20% restocking fee
All refund requests MUST be made within 2 days of receiving
Exchanges (costumes only) for another size within 2 days
If you need to exchange a costume, you are responsible for ALL shipping costs
Halloween orders, No returns after October 25, 2023 - All Sales Final!